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Hospitality Partnership Program

As a professional concierges, we must accept our roles and responsibilities in tourism.

The following are my keys to effective managing an emergency and/or storm:

1) Remain calm

a. Do not get caught up in the hysteria, chaos and panic.

2) Know the facts & be connected

a. The difference between a tropical depression, a hurricane watch and a hurricane warning. Stay informed by following media alerts and reports in addition to forecast, etc. What are your options for transporting, feeding, entertaining, comforting and communicating to guest? Your contacts can’t be limited to doormen at clubs and managers at restaurants.

3) Know your role & responsibility

a. Consult your department manager, security manager, General Manager and get a thorough understanding on what role they expect you to play, if any, in the event of a storm or similar emergency. Don’t try to be a hero or gain glory. Your primary obligation should be to remain available with useful information and resources as needed.

4) Your opinion and comments matter

a. Although we are essentially paid to give our comments on dining, tours and entertainment amongst many other services. Those opinions and comments pale in comparison during emergency times when lives and wellness is at stake. We must speak carefully, intelligently and positively at all times, especially during an emergency with guest and visitors are nervous need a voice of calm.

5) Update your contacts and information

South Florida is a fluid market, places, personnel and services change, especially when they are seldom used. Keep an active database police, fire, medical, utility and miscellaneous contacts. Make sure that database is accessible without electricity and is backed-up.

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